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I'm unhappy to convey I'm let down in American Airline’s handling of this make any difference. We under no circumstances obtained our baggage until finally late within the working day on March 13th. To add insult to injury we ended up charged $25 for every bag by American Airways for our return flight household Although we didn’t spend to examine our bags on the best way to the Virgin Islands.
So, we landed in A different metropolis, stayed the night time there, and after that flew in Yet another Plane. We were being all established to go, and afterwards they advised us we couldn’t go wherever resulting from “Mechanical Troubles.
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Stranded in San Diego, CA. Attempted to get in touch with shopper relations selection, but web page lists exactly the same selection as cargo selection. Is that this to avoid telephone calls. Waited over two hours for the return phone from reservations.
Worst Airline at any time?!?! Dropped my baggage in Charlotte NC, February six immediately after offering it (together with my spouse’s) to two attendants at the baggage belt for returning travellers. Hers came in on our flight, mine didn't. Now 11 times afterwards and following having passed through telephone hell and a few quite non caring people today, I've had no Call from any person. The regular response is “we remain trying to Track down your luggageâ€. Their questionnaire and all kinds are sent to Baggage Declare Division but not a soul truly appears to be interested in executing anything to relieve their problems.
I happen to be on the telephone for 3 hrs attempting to solve a problem where my bag was split open up and my possessions lacking.
I would prefer to fly this Monday vs Sat but was told I might be charged a charge. That’s incredible , thinking of I are actually traveling with American for more than six yrs and would under no circumstances take into consideration flying with anyone else at any time.
I used to be stunned to discover that American Airways doesn't allow for family members with little little ones board the plane first. This is often an ordinary for almost all airlines. I used to be traveling with my mom, partner, and four month aged son. I requested the a few african american girls guiding the desk if I used to be able to broad the plane early.
I used to be a first time user to on the net reservations about his so I had been very anxious and I designed them concurrently as my brother-in-regulation from his household so he could wander me by means of it. At the tip my Value for the very same vacation was about $a hundred and seventy in excess of his. I locked in the value (spherical vacation)of $365 depart $thirty return trip, but was charged $425.12 Each and every instead of the $395 Each and every. Charging for seats only for the departure of $60ish, the return flight wasn't an extra charge mainly because there were seats out there with each other at no additional demand. I used to be billed each techniques as opposed to just the departure – so an extra $60ish. I wanted to get my reservation in at the same time as my brother in regulation so I submitted it and experimented with to determine soon after why mine was about $a hundred and seventy far more for a similar thing. I'd the confirmation e mail likely to my work so I could print it out so I didn’t have it available to me from my household. After i went into perform a second working day later, I could see almost everything was Mistaken. After i termed AA I was transferred close to and informed nothing at all could be accomplished it absolutely was previous the 24 several hours – I didn’t need to terminate only receive a credit history.
The weather in Dallas from eleven:00 am till perfectly immediately after five:00 pm was blue skies and sunshine. The flight from Dallas to DC wasn't full of temperature as the path was immediate and never altered except for slight turbulence which induced altitude improvements to prevent. The weather in DC was apparent and no rain. Weather conditions predicted for Charleston WV did occur 45 minutes once the initially scheduled landing time should have transpired. It really is my perception that American Airways might have and must have offered extra in the best way of logistical skills in Dallas for gate availability and contingency ideas when gates are blocked, more assistance for delayed connecting flights to assist passengers and steer clear of missed flights, plus much more humanity and being familiar with for passengers stranded during the night time in a big town without any information and facts, means, etc. We were not made available just about anything by Vanessa S. or the gate staff. I did go to the ticket counter in DC as well as a Manager, Sandra did offer you our 1st and only apology and knowledge on hotel shuttles with the airport and a reduction voucher superior at various inns. Incidentally, our luggage which was checked was not available to us on Friday evening and we were offered a complimentary toiletry bag. Baggage personnel had been really courteous as well as the spotlight of our consumer working experience. Due to the fact we couldn't get re-booked until finally the following day And that i couldn't reach Charleston WV as desired for business obligations, I rented a resort space in DC and also a rental auto and drove myself to Charleston WV from Washington DC. the subsequent morning to be able to arrive as necessary. The result of my working experience still left me experience pretty let down in The client service obtainable at American Airways.
Me and my wife needed to experience a upkeep difficulty with the airport, traveling from JFK to MIA (AA2299),on account of which we had to alter the flight .Right after explaining The difficulty on the pink jacket AA personnel, the flight was altered, and we ended up sure to be seated within the firstclass as we were purported to on the initial flight (my spouse is heavily pregnant).
I'm quite let down using this type of service from American Airways. We experienced prepared a holiday that we thought would begin by experiencing Extraordinary service from American.
Your lack of response prompted me to terminate my excursion which I advised Everybody to at American.. Be sure to tell me what I do subsequent..